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I recently purchased 60 minutes of transcription to trial it for a research project. Once i had dragged my file to the upload area, it never gets beyond 2% upload. I have tried this multiple times, with different files, which are all .M4A type, and less than 0.03GB in size (around 30 minutes of audio).

If anyone can provide guidance, it would be much appreciated.



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Hello @MattY,

Although audio files in a supported format you might still need to install cedes so that Nvivo can handle those files. Please refer here.

If issue still persists, please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form


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Thanks. It has already taken 2 weeks and multiple IT support team to even download NVivo onto my work laptop, so i really don't want to have to download more software to use this tool. Is there any way of using the credit i have already paid for without downloading more software?

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