Jump to content

Files not uploading


Recommended Posts

Hello,

I recently purchased 60 minutes of transcription to trial it for a research project. Once i had dragged my file to the upload area, it never gets beyond 2% upload. I have tried this multiple times, with different files, which are all .M4A type, and less than 0.03GB in size (around 30 minutes of audio).

If anyone can provide guidance, it would be much appreciated.

Thanks,

Matt

Link to post
Share on other sites

Hello @MattY,

Although audio files in a supported format you might still need to install cedes so that Nvivo can handle those files. Please refer here.

If issue still persists, please submit a support request form following: https://support.qsrinternational.com/nvivo/s/contactsupport/contact-support-form

Regards,

Link to post
Share on other sites

Thanks. It has already taken 2 weeks and multiple IT support team to even download NVivo onto my work laptop, so i really don't want to have to download more software to use this tool. Is there any way of using the credit i have already paid for without downloading more software?

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

Privacy Policy